Salesforce Experience Cloud Consultant Certification Guide 2024​

Achieving the Salesforce Certified Experience Cloud Consultant certification significantly advances your professional journey. This certification signifies your expertise in developing solutions on the Salesforce Experience Cloud, a skill highly valued across various sectors.

• Skill Enhancement: Gaining this certification elevates your abilities in Experience Cloud consulting, positioning you as a desirable candidate in numerous fields.
• Market Demand: There’s a strong need for professionals who can create effective strategies using Salesforce Experience Cloud. By earning this certification, you demonstrate possession of these critical capabilities.
• Career Advancement: This certification showcases your dedication to enhancing your skills, broadening your career opportunities, and facilitating upward movement in your profession.

Recognizing the importance of this certification not only highlights its advantages for your career trajectory but also emphasizes your distinguished role within the Salesforce ecosystem.

About the Salesforce Experience Cloud Consultant Certification

The Salesforce Experience Cloud Consultant program is tailored for professionals who specialize in setting up and advising on the use of Salesforce Experiences solutions in client interactions. This certification exam is aimed at those who wish to showcase their ability to design, set up, develop, and deploy Salesforce Experience applications through the platform’s built-in tools for customization.

Professionals who earn the Salesforce Experience Cloud Consultant certification are recognized for their ability to create solutions that not only meet the business needs of customers but are also easy to maintain and scale, ensuring clients benefit over the long term. This certification is valuable for anyone working with customers, whether they are partners, employees, or independent consultants, and for those looking to prove their expertise in Experience Cloud.

You must first acquire the Salesforce Administrator certification before attempting the Salesforce Experience Cloud Consultant exam. This prerequisite guarantees that individuals possess a thorough understanding of Salesforce fundamentals before progressing to the more specialized consultant role.

Who’s the Ideal Candidate?

Individuals with at least 6 months of practical experience in using or developing the Salesforce Experience Cloud who can solve platform issues and have strong technical consulting skills.

Core Skills and Knowledge:

• Designing digital experiences and selecting appropriate templates and user licenses.
• Customizing design and branding, personalizing user experiences, and managing content.
• Understanding user roles, visibility, and sharing settings.
• Setting up user accounts, including self-registration and social sign-on.
• Integrating Salesforce CMS content, tracking user engagement, and using analytical tools.

This certification is designed for individuals who are skilled in both modifying the platform to align with unique business requirements and providing expert advice on the Salesforce Experience Cloud.

How to Get Salesforce Experience Cloud Consultant Certification?

• Getting Started: Begin by creating a new account on Webassessor, the official platform for Salesforce certification exams.
• Signing Up for the Exam: After your account is active, find the Salesforce Certified Experience Cloud Consultant exam and proceed to enroll in it.
• Confirming Your Exam: Double-check you’ve selected the right exam by verifying its unique identification code and available languages.
• Scheduling the Exam: Choose a convenient exam date, deciding whether to take it online from your location or at a designated testing center.
• Finalizing Registration: Finish the sign-up process by making the payment for the exam fee.
• Preparing for the Exam: Develop a detailed study plan to cover all exam topics and set yourself up for success.

About the Exam

Exam Outline

Experience Cloud Basics (8%)

• Discuss why and when to use an Experience for specific scenarios.
• Recognize the main user roles within Experience Cloud.
• Evaluate different types of external accounts and their application.
• Utilize the features of Workspace to create an Experience.

Sharing, Visibility, and Licensing (17%)

• Choose the right user and object visibility settings for various scenarios.
• Suggest suitable Declarative Sharing options for an Experience.
• Implement external account relationships as needed.
• Decide which external license types fit a set of requirements.
• Develop a security model tailored to an Experience scenario.
• Detail the roles given to external users.

Branding, Personalization, and Content (15%)

• Customize an experience using Experience Builder.
• Detail the search functionality within an Experience.
• Integrate content from Salesforce CMS.
• Make articles visible or accessible based on specific scenarios.

Templates and Themes (10%)

• Select the fitting theme for an Experience based on a scenario.
• Select the right Template for the Experience.
• Learn the methods for packaging, exporting, and importing a template.
• Investigate how lightning bolts are utilized in Experiences.

User Creation and Authentication (13%)

• Describe various methods for creating users, including manual entry, Data Loader, Self-Registration, and JIT provisioning.
• Configure user setup for an Experience correctly in given scenarios.
• Explain Single Sign-On options.
• Enable partner and customer users for Experiences and manage their access.

Adoption and Analytics (5%)

• Configure dashboards and insights for the Experience.
• Utilize Experience Moderation features.
• Apply best practices for boosting adoption and engagement.

Administration, Setup, and Configuration (25%)

• Carry out strategies for Channel Sales and Partner Relationship Management (PRM).
• Detail Experience deployment and migration capabilities.
• Enable and activate an Experience.
• Recommend and manage Delegated External User administration.
• Create a public Experience and configure Topics.
• Make use of ticketing and Service Cloud features in the Experience Cloud.

Customization Considerations and Limitations (7%)

• Understand and explain the limitations across all Experiences, ensuring designs remain within feasible boundaries.

Preparation for the exam

Preparing for Your Exam

• Begin with Trailhead: Initiate your study process with the Salesforce Certified Experience Cloud Consultant Trailhead module. It offers a strong foundation to begin with.
• Study Guides: Rely on the detailed study guides provided by Salesforce to grasp the intricacies of the exam topics.
• Practicing Exam Questions: Frequently engage in practice tests to become comfortable with the style and types of questions you’ll encounter.

Advancing Your Understanding

• Enroll in Specific Courses: Look for courses specifically aimed at preparing for the Salesforce Certified Experience Cloud Consultant exam on educational platforms like Udemy and Coursera.
• Community Participation: Become part of online communities for valuable insights and connections with fellow aspirants.
• Stay Informed: Keep up with the latest strategies and insights for the exam by following blogs and participating in Trailhead discussions.

Optimizing Your Study Plan

• Maintain a Steady Study Pace: Dedicate yourself to a consistent study schedule to ensure ongoing progress.
• Diverse Study Tactics: Employ a range of learning methods to enhance your preparation experience.
• Ongoing Practice: Make regular use of exam simulations to strengthen your confidence and identify areas needing improvement.

By embracing these approaches and fully utilizing the recommended materials, you will be thoroughly equipped for the Salesforce Certified Experience Cloud Consultant certification exam.

Conclusion

Starting on the journey to get the Salesforce Certified Experience Cloud Consultant certification is a big step towards boosting your skills in Salesforce. Think of getting this certification not just as adding something to your resume but as a major push for your career in technology. We’re here to explain what this exam involves, what you need to focus on, and how to prepare effectively.

Getting this certification matters a lot. It’s more than just passing a test; it’s about creating a solid foundation for your career and unlocking new possibilities in the constantly changing world of Salesforce. Preparing for this certification means you’re investing in your future career progress. Earning the Experience Cloud Consultant certification opens up new paths for growth and makes your career journey even more exciting. So, kick off your study period with energy and a positive outlook, ready to embrace the wonderful opportunities that come with being part of the Salesforce community.

Salesforce offers more than 41 certifications: Explore the list of Salesforce certifications available to identify the best trajectory for your professional growth.